FAQ

Do you have a question about our products, our range or your order? You can contact our customer service by e-mail at info@oneal-europe.com or by telephone on +49 7042 28900 0.

You can reach us Monday to Friday from 9:00 am to 6:00 pm.

You can create your customer account directly in the check-out or you can here register

No problem, you can use the Login area your password at any time. If you continue to have difficulties with the login, you can of course contact our customer service.

Unfortunately not. But you can order the products at any time on www.oneal.eu order directly from us.

You can pay in euros (€), pounds (£) and Swiss francs (CHF).

You can pay with Klarna, Paypal, credit card, Apple Pay and Shop Pay. You can select these directly in the checkout.

The payment options may differ in certain countries.

Of course, you can also pay in installments via Klarna or Paypal (credit check of the provider required)

You can select the item you would like to return to us in your customer account and request a return.

The cost of the return is €6.99 and will be deducted from the refund.

These costs include the fees for the return shipment and the administrative costs of the return shipment.

You can return all items purchased from us within 30 days.

In addition to the costs of return transportation and our internal processes, the return of goods also has a significant impact on the environment.

We try to provide you with detailed information, specifications and size charts for all our products so that you don't have to return any items.

Every item that is returned to us must be fully inspected by our staff to ensure that you always receive an excellent product.

If the item you have purchased from us is defective or you have had a fall with your item, please contact our Customer Service so that we can help you.