Shipping conditions

Eine Person mit Helm und Schutzausrüstung fährt mit einem Mountainbike durch einen Waldweg, umgeben von hohen Bäumen und Herbstblättern auf dem Boden. Die Szene vermittelt einen abenteuerlichen Outdoor-Aktivitäten in einer ruhigen, waldreichen Umgebung.

SHIPMENT

How long will my package be on the way and how much will it cost? Here you can find all information about shipping and return conditions.

Shipping costs

Germany - 4,99€ |
Free of charge from 100€

Europe - 9,99€ |
Free of charge from 150€

UK* - £49.99

Switzerland* - 24,99 CHF |
Free of charge from 250 CHF

International* - 19,99€ |
Free of charge from 200€

Delivery time

Transport service provider

We ship your packages safely and quick with our reliable shipping partners DHL and UPS. Within Germany as well as to Italy, France and Spain we use exclusively DHL to ensure a smooth and fast delivery. For other countries the shipping service may vary in order to always provide you with the best service.

Eine Person mit rotem Helm und Schutzausrüstung fährt mit einem Mountainbike durch einen dichten, nebligen Wald, dessen Boden mit Laub bedeckt ist. Sie navigiert einen Pfad entlang, lehnt sich in eine Kurve und ist von hohen Bäumen mit kahlen Ästen umgeben.

Eine Person mit rotem Helm, rotem Langarmshirt und schwarzer Hose fährt mit einem Mountainbike durch einen Waldweg, der mit Laub bedeckt ist. Die Umgebung ist neblig und der Weg ist schmal und auf beiden Seiten von Bäumen umgeben.

Returns

You can return items purchased from our store within 30 days. Please note that we will deduct €6.99 per return from your refund. We charge this fee to cover the costs for the return shipment and the internal return processes. If your item is defective or you need a crash replacement, please contact us by phone or e-mail, stating the invoice number. e-mail to us. Parcels sent carriage forward will not be accepted. As soon as we have received the return shipment, a refund will be made to the previously used payment method. Please note that an exchange is not possible. Please order the desired product again in our store.

Important information

We would like to inform you that it will no longer be possible to send returns from the Canary Islands via our shipping partner DHL. Although this is unfortunate news, we would like to assure you that we will continue to strive to provide you with the best possible service.

*Please note that additional costs (customs duties and VAT) may arise. Orders to Switzerland and the UK are exempt from customs duties. Please note, however, that the shipping time may be extended to 5-8 days due to customs clearance. We thank you for your understanding and look forward to sending you high quality products!