If there is no return label in your package, please contact us by phone or email, quoting the invoice number. Returns do not have to include a return label and do not have to be registered with us in advance. Packages sent freight collect will not be accepted.
We would like to inform you that in the future it will no longer be possible to send returns from the Canary Islands via our shipping partner DHL. Although this is unfortunate news, we would like to assure you that we will continue to strive to provide you with the best possible service.
With the free online payment service PayPal, you can pay quickly and easily. With PayPal, you only enter your account details once when you register for the first time and then pay with just a few clicks. Your bank details or credit card information will not be passed on to us.
We will ship as soon as possible and the debit from your account will be made later by the card company. VISA, Mastercard, Discover and American Express.
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* Please note that additional costs (customs and VAT) may apply.
Orders to Switzerland and the UK are exempt from customs duties. However, please note that due to customs clearance, the shipping time may be extended to 5-8 days. We thank you for your understanding and look forward to sending you high quality products!